We only accept returns of faulty, damaged or incorrect goods received.

If an item is damaged or faulty, please email and follow the ‘Returns Process’ below.

If you have received the wrong goods, you must notify us by email upon receipt. You can return the item(s) within 14 days, providing they are in original resalable condition.

Return Process: Email us with a photo of the products you are returning to along with why you are returning the item. Once approved, ensure your return is well packaged and meets all the conditions outlined below.

Please mark ‘Returned Items’ clearly on the outer packaging of your parcel. Use an insured tracking delivery service to ensure your parcel reaches us safely.

Send a follow up email with your tracking information to

Please return to the following address:

Icy Bear Dental

Unit 8, Alexandria Drive




Returns Terms and Guidelines: All returned items must be unused, unopened, and complete with original wrapping. We are not responsible for the return shipping costs of the items.